By alexandreTech

Marina Bay Sands’ 68-year-old wardrobe mistress is in charge of 170,000 uniforms: ‘I’m fascinated by the technology’

Marina Bay Sands’ 68-year-old wardrobe mistress is in charge of 170,000 uniforms: ‘I’m fascinated by the technology’

Meet Dorothy Tsang, the 68-year-old wardrobe mistress of Marina Bay Sands in Singapore. With a team of 25 staff members under her supervision, she is responsible for managing and maintaining over 170,000 uniforms worn by the hotel’s employees. Despite her age, Dorothy is highly knowledgeable and fascinated by the technology used in the industry.

Dorothy’s journey in the fashion and hospitality industry spans over four decades, and she has witnessed numerous changes and advancements in garment technology. Her passion for her job and dedication to her team make her an invaluable asset to Marina Bay Sands.

The Challenges of Managing Thousands of Uniforms

One of the biggest challenges faced by Dorothy and her team is the sheer volume of uniforms they have to manage. With over 9,000 staff members working at Marina Bay Sands, each requiring multiple uniforms, keeping track of them all can be a daunting task.

To overcome this challenge, Dorothy implemented a sophisticated inventory management system. Each uniform is barcoded and tracked using this system, allowing her team to easily locate and distribute the uniforms as needed. This saves both time and resources, ensuring that staff members always have the appropriate uniforms ready for use.

Additionally, Dorothy regularly collaborates with suppliers to ensure that there is a continuous supply of quality uniforms. She works closely with them to select durable fabrics that can withstand the demands of everyday wear and tear.

Technology in Uniform Design

As a self-proclaimed technology enthusiast, Dorothy is particularly fascinated by the advancements in uniform design. In recent years, fabrics with moisture-wicking and antibacterial properties have become increasingly popular. These features help to keep the staff members comfortable and hygienic throughout their shifts.

Dorothy also recognizes the importance of incorporating sustainability into uniform design. She actively seeks out eco-friendly materials and works with suppliers to reduce waste during the production process. This commitment to sustainability aligns with Marina Bay Sands’ overall vision of being a responsible and environmentally-conscious organization.

Furthermore, technology has enabled the integration of wearable devices into uniforms. This allows staff members to stay connected and receive real-time information, enhancing their efficiency and productivity on the job.

The Importance of Uniforms in the Hospitality Industry

Uniforms play a crucial role in the hospitality industry, as they serve multiple purposes beyond just aesthetic appeal. They serve as a visual representation of the brand, conveying professionalism and consistency to guests.

Uniforms also help in establishing a sense of belonging among staff members. When employees wear a uniform, they become part of a team and feel a sense of pride in representing the organization. This can greatly enhance employee morale and create a positive work environment.

Additionally, uniforms contribute to the overall guest experience. Friendly and well-dressed staff members can make guests feel welcome and comfortable, leading to higher levels of customer satisfaction.

Dorothy Tsang, the 68-year-old wardrobe mistress of Marina Bay Sands, is a true testament to the passion and dedication required to manage a large quantity of uniforms. Through her use of technology and her knowledge of garment advancements, she ensures that the staff members at Marina Bay Sands are always dressed appropriately and comfortably.

The importance of uniforms in the hospitality industry cannot be understated. Beyond their visual appeal, uniforms contribute to employee morale, branding, and the overall guest experience. Dorothy’s role as the wardrobe mistress is crucial in maintaining the professionalism and consistency that Marina Bay Sands strives for.